Case Study

KnockDoc is a smart healthcare application designed to streamline doctor-patient interactions through AI-powered appointment scheduling, symptom analysis, and virtual consultation. The platform aims to reduce waiting times, improve diagnostic accuracy, and ensure timely healthcare access.

Hospital Management System

In Hospitals, we recognized the need for a comprehensive Hospital Management System (HMS) to enhance their patient registration, billing processes, lab report management, and overall hospital administration. This case study explores the implementation journey, challenges faced, and the transformative outcomes achieved.

Objectives

Enhance Patient Registration: Simplify and expedite the patient registration process.
Streamline Billing Operations: Automate billing and payments to reduce errors.
Manage Lab Reports Efficiently: Ensure timely processing of lab test results.
Monitor Hospital Operations: Provide dashboards for tracking key performance indicators (KPIs).

A double-closure image of a close-up shot of an IT professional working with his mouse and a evening cityscape.

The image of a medical professional holding a smartphone on hand illustrates the polyclinic.

Key Features

Patient Registration Module
Billing and Payment Processing
Lab Management
Appointment Scheduling
Reporting and Analytics

Implementation

Requirement Gathering: Collaborated with staff to identify needs.
System Design: Developed a user-friendly interface.
Integration: Combined HMS with existing EHR systems.
Training: Conducted sessions for smooth adoption.
Testing: Rigorous testing to ensure functionality.

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Challenges

Resistance to Change: Some staff hesitated to adopt new processes.
Data Migration: Challenges in transferring legacy data.
Technical Issues: Initial glitches that required troubleshooting.

Outcomes

Increased Efficiency: Registration times cut by 50%.
Enhanced Patient Satisfaction: Improved communication regarding lab results.
Better Resource Management: Effective monitoring and allocation of resources.

case Study

SPM

Business Challenges

With their sales team rapidly expanding and their incentive plans growing in complexity, Consolidated Communications found spreadsheets couldn’t keep up. Consolidated Communications reached out to Varicent with two goals in mind. First, provider sellers a more transparent view into their pay and performance. Second, find a more efficient and accurate way to monitor various measures like productivity and KPIs

Solution

Consolidated Communication relies on Varicent to focus and motivate sellers. The automated workflow introduced efficiencies and resulted in accurate payments month after month.

Features

SPM Model Re-definition
- Sales Engineer Commission approach for revamped to be a “Market & Regional Level Roll up
- Embedded Engagement Model
  - Frequent Communication & Iterative Review and involvement of Sales Leadership & Process SME’s
- Deployment Model
  - Agile deployment leading to quick rollouts
  - Incremental approach for seamless adoption
  - Realized savings

Result

Efficient & Quick Commission Calculation that led to 3X process improvement
2X Increase in Sales Closures within first 4 months
Nil Territory Disputes
Persona based Dashboards providing quick insights by role